Stuckup customers enjoy fast, free shipping, free returns and world-class support from our in-house customer service team. If you are not 100% satisfied with your purchase, you may return it using our easy online returns process.
Stuckup is proud to announce that fulfillment times are just 1-2 business days from the date you place your order.
We have implemented new health and safety processes given the Covid-19 crisis:
1. All employees are to practice social distancing in and out of work, and discouraged from participating in any large social gatherings.
2. All employees are to wear face masks during their shifts.
3. Handwashing is required by all employees ever hour.
4. At the beginning and end of each shift, we clean all tools and machines and contact points such as door knobs with sanitizer sprays.
5. All packages are wiped down with alcohol before they leave the facility.
6. We are not allowing delivery drives into our facility. They must remain with their vehicle.
7. Team meetings are held in an outdoor area where contagion is much less likely to occur.
8. Any onset of symptoms are to be reported immediately.
Q: Can I expedite my shipping?
A: Depending on the items you order, expedited shipping options may be available when you check out. Guaranteed delivery dates will be provided for expedited shipments at checkout whereas estimated delivery dates will be provided for standard shipments.
Standard Shipping (delivery within 4-5 business days): FREE on orders over $100.
1-Business Day Shipping and Handling: $25 per order
2-Business Day Shipping and Handling: $15 per order
Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: Do you ship internationally?
A: Absolutely! For most international countries, it’s $19.99 for shipping, though precise shipping prices will be calculated at the Checkout once you have entered your shipping address.
Q: How can I track my order?
A: Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or USPS website, depending on who shipped your package.
You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status; Tracking column. If you click on the link, it will take you to the tracking information for your order.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 4-5 business days.
Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.
Q: When will I get my order?
A: Your delivery window will be provided at the checkout page before you place your order. Once your order ships you will be provided a tracking number.
Q: I provided the wrong shipping address. How can we fix that?
A: If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from Stuckup HQ. Please message or call us for assistance so that we can help get your order to you.
Q: Is there a fee to return items?
A: There are no return shipping charges for orders originally shipped to a destination within the United States, U.S. Territories, or to Military APO/FPO addresses. Please note UPS return shipments must also be shipped from the United States.
Q: Will I have to sign for my package?
A: Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery .